Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please note: Refunds are not allowed unless the product is defective, damaged, or missing parts (deficit). In such cases, we will process a full refund.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@onxsmart.com

If your return is accepted (only in the case of defect or damage), we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, you can always reach us at info@onxsmart.com.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, missing parts, or if you received the wrong item. We will evaluate the issue and process a full refund or replacement as applicable.

Exceptions / Non-returnable Items

We do not accept returns for the following items:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care goods (beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you have questions about a specific item, please contact us.

Exchanges
We do not offer exchanges unless the item arrives defective or damaged. In such cases, contact us to initiate the process.

European Union 14-Day Cooling-Off Period
If your order is shipped to the EU, you have 14 days to request a cancellation only if the item is defective or damaged, as refunds are not permitted for non-defective items. As with all returns, items must be unused, in their original condition, and accompanied by proof of purchase.

Refunds
Refunds are issued only for defective, damaged, or incorrect items.

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or card issuer may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@onxsmart.com.